Email Woes...

For my class:
What a better way to start the semester than with a real-world case study?!

Ready below and answer the following.

1) How would this email make you feel as a user? Do you think it could have been written in a way to make people feel better?
2) What do you think should have been in place to prevent this?
3) How would you present this situation to upper management (who were also affected by this outage)?


Greetings all:

As many of you know, last Friday night the North American MIS team needed to bring down our mail server due to a hard drive failure that occurred on Wednesday of last week. Unfortunately, the work with our vendor (Dell) did not go well and the mail server and all of it's data was lost. Additionally, due to that hard drive failure last Wednesday, we were onlyable to do back ups until Tuesday at midnight.As a result, for those of you who use desktops to access our Notes mailserver directly (i.e. no local copy), we regret that your mail data from Wednesday to Friday was irretrievably lost.

We recommend that for important documents you check to see if others with laptops were cc'd - sothat you can try to retrieve them. Rest assured that we are already taking steps and planned expenditures toensure that this does not happen again. As it is, a few highly unlikely,sequential events all had to occur for this to happen. So, the risk going forward is still low. For those of you who use laptops, this should nothave affected you (unless you've had a problem replicating your local mailfiles with our server files).

If you have any issues or questions, please enter a help desk or contactany of the San Antonio MIS staff.

Your understanding during this unfortunate incident is greatly appreciated.